COMMON QUESTIONS

MAG Auto Services is a family-supported automotive service business being developed to serve Halifax Regional Municipality, Nova Scotia. Our goal is to provide professional automotive maintenance, diagnostics and repair with an emphasis on quality workmanship, honest communication and practical value.

It represents the standard we want MAG Auto Services to follow. Value does not simply mean being the cheapest. It means providing appropriate repairs, quality workmanship, suitable parts, transparent communication and fair pricing so customers receive genuine value for the money they spend.

These three words express the MAG philosophy: passion for automotive work, attention to vehicle performance and a continuous commitment to improving the quality of our workmanship and customer experience.

MAG Auto Services is being built around qualified technical leadership, family-supported customer care, transparent communication and responsible pricing. Our objective isn't simply to repair vehicles—it is to build the kind of automotive service relationship customers feel comfortable returning to. MAG Auto Services — Where Quality Meets Value.

MAG is being built around a straightforward principle: customers deserve professional automotive care, clear explanations and responsible value. With Red Seal technical leadership and a family-supported approach to administration and customer service, we want to build relationships based on trust rather than simply complete transactions.

MAG Auto Services is currently in the startup and development stage. Our official opening date, shop location, contact information and operating hours will be announced once they are finalized.

MAG Auto Services will begin operations with :-BY APPOINTMENT ONLYWeekdays: After 5:30 PMWeekends: 9:00 AM – 2:00 PMAppointment confirmation will be required.

Yes. During our startup phase, MAG Auto Services will be operating by appointment only during evenings and weekends.you shall be required to give us a call to discuss your vehicle’s needs and arrange a convenient time. This helps us make sure we can give your vehicle the proper time and attention it deserves.As our operations expand, we’ll introduce more flexible booking options.

Yes. We shall provide you with Clear communication an important part of how we intend to operate. After assessing your vehicle, we will explain the recommended work and associated costs. Additional work will not be undertaken without customer authorization, except where otherwise specifically agreed.

Yes. If our technician discovers something requiring additional attention, we will explain the issue and discuss the available options with you before proceeding with additional work.

Customer-supplied parts may be considered on a case-by-case basis. Because part quality, compatibility and warranty coverage can vary considerably, approval should be obtained from MAG Auto Services before purchasing or bringing parts for installation. Different warranty conditions may apply to customer-supplied parts. Incase of incorrect part, customer may incur additional labour charges

We intend to source quality parts from established automotive suppliers. Depending on the repair, vehicle and customer preference, different suitable parts options may be available. Where practical, we will explain the alternatives so you can make an informed decision.

We plan to service a broad range of domestic, Asian and European passenger vehicles and light-duty vehicles. Certain specialized vehicles, repairs or manufacturer-specific procedures may require equipment or expertise outside our capabilities, and we will be transparent when that is the case.

NOT AT PRESENT. However, MVI service will only be offered if and when MAG Auto Services has obtained the required approvals and meets applicable Nova Scotia requirements. Until that process is complete, we will not advertise MVI as an available service.

Tire-related services are part of our planned service offering. Exact services—including installation, balancing, seasonal changes and wheel-related work—will depend on the equipment available at the shop as we develop our operation.

Upon launch we shall be operating by appointment only during evenings and weekends, so online booking is not yet available.To book an appointment, simply give us a call. This allows us to discuss your vehicle’s needs, confirm the service required, and arrange a time that works best for you.As MAG Auto Services grows into full-time operations, we plan to introduce online booking for added convenience.Call us to schedule your appointment — we’ll be happy to help.

Upon launch , online payments shall not available.Payment can be made directly once your service is completed using one of our available payment methods. We’ll confirm the payment options with you when your appointment is booked.As MAG Auto Services grows, we plan to introduce secure online payment options for added convenience.Have a question about payment? Give us a call and we’ll be happy to help.

Gift cards are planned for the MAG online shop. Once activated, they may be available in different denominations for eligible MAG products and services, subject to the applicable gift-card terms.

Warranty coverage will depend on the particular repair, parts installed, supplier/manufacturer warranty and applicable terms. We will explain relevant warranty coverage when preparing or completing the repair rather than making a single warranty promise that may not apply to every service.

Technical operations will be led by a Red Seal Automotive Service Technician and NSCC automotive graduate. As the business grows, additional qualified technicians and support staff may join the MAG team.